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Getting Customers to Answer Their Own Support Questions

A video guide that looks at how to get customers to answer their own support questions.

The guide is free.

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Class Curriculum


  Introduction
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  Why get customers to answer their own questions?
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  What can you do to encourage users to answer questions themselves?
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  How can you encourage users to answer questions themselves?
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  Can you get users to write for you?
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  Summary
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