Reducing the cost of support with end-user content (Free)
This free course looks at using end-user documentation to reduce the cost of support. There's a spreadsheet for you to download, so you can modify the figures to match your particular situation.
Part One looks at a simple spreadsheet that helps you calculate the cost per support call.
Part Two helps you calculate the potential savings and ROI for your organisation.
In Part Three, you'll also discover the actions to take that best suit your needs.
In Part Four, we describe part of our framework for success.
The content is delivered over a period of five days:
Part One: Immediately after you enrol
Part Two: 2 days after you enrol
Part Three: 4 days after you enrol
Part Four: 5 days after you enrol
As well as the videos, we'll send you links to extra useful content via email.
Your Instructor
Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development.
Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world.
Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively.