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Reducing the cost of support with end-user content (Free)

Part One - working out the costs

The cost of support in your organisation (9:48)

Part Two - working out the benefits and ROI

Working out the benefits and the ROI (5:09)

Part Three - taking action

Assessment (0:38)
Option 1 (4:05)
Option 2 (4:18)
Option 3 (1:57)
Option 4 (2:30)
Option 5 (2:32)
Option 6 (1:11)
Option 7 (2:31)

Part four - a framework for success

Part four (5:48)

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