First Section
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Introduction (7:43)
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Project for the exercises
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What is onboarding? (3:13)
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Why onboard? (12:03)
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Why not onboard? (5:06)
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What is your goal? (20:08)
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Who is your audience? (7:11)
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Information Design and learning theories (15:52)
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Journey mapping (21:46)
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Types of guidance (45:01)
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Onboarding outside the product (13:45)
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Writing the content (11:24)
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Software (23:52)
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Measuring (14:29)
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Governance (7:17)
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Summary (2:41)
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Next steps
