Using Generative AI in Technical Writing

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This online course covers how technical communicators can use Generative Artificial Intelligence to help them:

  • Be more efficient
  • Create better deliverables for their users

We went through all the key stages in a technical writing project. At each step, we investigated whether AI tools like ChatGPT and Claude could make a Technical Writer's job easier and better. After a lot of research and testing, we ended up with the content for this course.

The course provides a framework that attendees can use to identify opportunities and best practices for integrating ChatGPT, Claude, LLaMA, and similar tools into their technical authoring processes – creating, managing, and delivering technical content.

Here is a playlist of videos showing some of ways that Technical Writers can use AI:

Why attend this course?

Integrating AI and natural language processing technologies promise to make Technical Writers more efficient and more effective at what they do.

By attending this course, you’ll gain a better understanding of how generative AI can be used by technical communicators. You learn a framework you can use for using tools such as ChatGPT at the different stages of a technical writing project.

Who is this course for?

This course is for people who have some experience of technical writing, and who want to improve their skills.

What will I learn?

You’ll learn and practice:

  • What are AI technologies and their relevance to technical writing?
  • Career opportunities and threats
  • How you can use AI at different stages of the documentation process. We cover topics such as planning, writing, reviewing, and production.
  • How to work more efficiently.
  • How to work more effectively.

The course does not go into much detail about using generative AI to create images, audio or videos.

Learning Materials

The course comprises online training modules (approximately 5 1/2 hours of video, plus handouts), which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you.

The course is roughly equivalent to a 1.5 day long classroom course.


The modules describe practical examples and techniques you can use right away.


The modules contain demonstrations of the techniques and tools when they’re applied to technical writing.


You’ll be given exercises to work on throughout the course. This is a great way to put your learning to practice.

Your Instructor


Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development.

Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world.

Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively.

Course Curriculum

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Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
After enrolling, you have 12 months access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.

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