Technical Author/Technical Writing Course
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The purpose of technical documentation (7:50)
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The different models for technical documentation (9:33)
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What is a technical author? (20:55)
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Adopting a user-centred design approach (14:46)
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Overview of the writing process (11:13)
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Planning your content (13:16)
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Researching the product and audience (16:50)
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The Information Design stage (22:50)
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Software tools (10:50)
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Writing the topics – Overview (23:42)
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Writing the topics – How to write and present different types of information (13:48)
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Writing the topics – Using images and videos (10:48)
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Writing the topics – Index, Search and Metadata (18:01)
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Hyperlinking (5:51)
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Reviewing and editing (14:00)
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End of course (5:19)
Single Sourcing and Content Reuse
Managing Software Documentation Projects
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What is Technical Documentation? (19:50)
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Making the Business Case for Technical Documentation (14:39)
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Estimating Time Budgets for Documentation Projects (24:06)
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Technical Documentation Standards (7:30)
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Metrics in Technical Documentation (27:44)
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Developing User Documentation in an Agile Environment (13:02)
New Trends in Technical Writing
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Why are changes happening? (10:29)
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The Trends (42:49)
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Design Led Documentation (23:52)
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Troubleshooting topics (3:50)
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Sequencing (7:21)
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User Generated Content (11:37)
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What is Microsoft doing? (14:11)
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How you could make your Help topics appear at the top of the Search Engine results (25:16)
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Answers to the exercises
End of course
