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Using Generative AI in Technical Writing
Introduction
Introduction (2:33)
AI basics
What do the buzzwords mean? (7:09)
The four methods for applying AI in your work (7:24)
Choosing a service and protecting information (11:04)
Section summary (AI generated)
Prompting, context and skills
A practical prompt structure (2:21)
Reusable instructions and skills (2:56)
Long context and uploaded files (3:44)
When should you use a prompt, agent or a skill?
Claude Skills
Security risks and mitigations for AI agent skills
Assessing skills: LLM-as-Judge scoring
Directory of Skills
Pack of 11 general technical writing skills.md files
Checking AI answers (1:53)
AI can be biased and make mistakes (2:25)
Section summary (AI generated)
Why use generative AI?
Why use generative AI? (6:37)
The limitations of Large Language Models (LLMs) and AI systems (6:36)
Section summary (AI generated)
Developing content with AI support
A framework for using generative AI (2:40)
Using AI during the research stage of a documentation project (29:58)
AI and video walkthroughs at the research stage (8:06)
Defining the goals and scope of a project with AI support (1:47)
Managing and automating a documentation project with AI support (75:10)
Developing the information model (9:33)
Writing the content (7:24)
Creating code samples (2:56)
Visual content (4:05)
Creating templates (1:48)
Choosing an AI tool (2:16)
About the temperature and top_p settings
Reviewing content (2:18)
Section summary (AI generated)
Quiz
Testing, maintenance and measurement
Maintaining your content (11:50)
AI and metrics (14:36)
Section summary (AI generated)
Publishing and adaptation
Publishing for humans and AI (10:12)
Making your content findable by AI systems (6:00)
Publishing to chatbots and LLMs (3:55)
Choosing prompt, context, RAG, tool call or fine-tuning (4:45)
How RAG works (40:51)
Keeping RAG information up to date (1:45)
Building a documentation assistant (1:50)
Using OpenAI GPTS chatbots (11:02)
The other type of chatbots (9:38)
Quiz
Privacy, law and governance
Using personal data with AI (4:31)
Supplier contracts and records of processing (7:00)
AI Decisions, transparency and the law (1:31)
Copyright, licensing and intellectual property (5:00)
Creating good AI rules for your organisation (2:52)
Section summary (AI generated)
Security, agents and connections
Data security (5:38)
Prompt injection and untrusted sources (2:15)
Giving AI agents safe permissions (2:07)
Chatbots, retrieval assistants and agents (4:15)
Tools, MCP connections and skills (3:23)
Agent harnesses
Section summary (AI generated)
Advanced techniques
Using custom profiles in ChatGPT (5:35)
Useful Chrome extensions
Inserting variable information into a prompt (14:47)
Adding user information and content from a repository into prompts (5:26)
Connecting chatbots and LLMs to data stored in an API
Personalised learning techniques
AI and video walkthroughs
Automation
AI agents and AI automation (27:20)
Using coding assistants for technical writing
Claude Cowork
Open AI Codex (13:02)
Using the /goal prompt
Claude Code Workflows
Your project
Exercise – The final project
Summary
Summary of Course Topics (2:11)
A practical approach to AI evaluation and regression testing
Action plans
Feedback form
Course Resources for Further Learning
Teach online with
Tools, MCP connections and skills
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